About us

We are a company formed by professionals from different areas with more than 20 years of experience in the world of tourism and continuous training to update new techniques and knowledge. Our trajectory is the evolution of many years of work and dedication to the management and management of luxury hotels of a well-known international hotel chain, achieving specialization in Quality, Protocol, Optimization of rates and income (Revenue), Customer Service and Excellence at service:

  • Personalized web application of each home with all the necessary information updated for guest and owner Welcome to customers personally in the same house
  • 24h telephone support in several languages
  • Professional cleaning and laundry Amenities (soaps and welcome kits)
  • Maintenance and small fixes
  • Complete tourist information Excursion reservations, show tickets, restaurant tables, etc ...
  • Extra services such as daily cleaning, cook, babysitter, airport transportation, boat rentals, water sports classes ...                                                             

Rules

  • Special cancellation conditions may apply to groups of 2 or more reservations to the same name on different or equal dates.
  • In order to have everything perfectly prepared and your comfort, it is very important to communicate with you at least one day before, to know the arrival time and thus be able to organize the agenda of the people who clean or deliver the apartments.
  • Pets are accepted in some of our properties, be sure before booking
  • The official Check in time is from 5pm, although depending on the availability of the apartment, it can be advanced if needed.
  • Check out time is by default at 11 am, although depending on availability, there may be a possibility to extend under supplement.
  • At the entrance they will be required the DNI or passports of the guests older than 16 years. Please have it planned
  • PUNCTUALITY IN THE ARRIVAL IS VERY IMPORTANT FOR ALL GUESTS, for that reason, if after confirming the approximate time of arrival, they arrived late without notifying us of prior notice of that delay at least 2 hours before the expected arrival, a fee will be charged € 15 supplement for each hour of delay, because its delay will cause a chain delay in the agenda of the person who receives and delivers to clients of other accommodations after yours.
  • It is not allowed to hold parties or hold events unless expressly authorized.
  • Please respect the rest and tranquility of the neighbors, as well as the rules of good neighborhood and community areas such as swimming pools, gardens, parking lots or sports courts.
  • Otherwise, your stay could be canceled without reimbursement for the days pending to enjoy.
  • In case of damage, disappearance of items, broken equipment or furniture attributable to the improper use or negligence of the clients, they may be held bail as compensation for damages.
  • As a general rule, apartments are not rented to groups of young people under 23 years old. If this is your case, please consult possible exceptions.